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Mercedes Benz Monthly Payment Options

Through the Mercedes Benz Financial Services, you can own your Benz by leasing or purchasing. You also get access to diverse payment options which you can use to offset your car payments. Follow on to explore how you can benefit from what Mercedes Benz Financial Services offers.

Create an Online Account to Make Your Mercedes Benz Monthly Payments

Mercedes Benz Financial Services offers an online platform that allows you to take care of all your financial needs in one place. With a single login, you can make payments, set up automatic payments, access your account information, and do everything else you’d need to do to keep your finances in order.

To enjoy this freedom, you will have to create your online Mercedes Benz account by following these steps:

  • Go to www.mbusa.com payment.
  • Select My Account at the top right corner of your screen.
  • On the Pop-up window, select Register.
  • Enter your E-mail Address, or you can use your Phone Number.
  • Enter your Personal Data as follows:
    1. First Name
    2. Last Name
    3. Language Preference
    4. Country or Region
    5. Password
  • Go through the Access Conditions and Mercedes me I.D. Service Terms.
  • Select the tab written; I agree to the following terms.
  • Press the Create a User Account button.
  • Enter the 6-digit code sent to your Email.
  • Acknowledge the Terms of Use and Privacy Statement.
  • Select Accept and Continue.

Make a Mercedes Benz Monthly Payment by Logging in to Your Account

You can sign in to your Mercedes-Benz Online Account for a more customized experience that will help you automate the services you want and make it easier for you to make payments. To login to your Mercedes-Benz Online Account, follow the steps below:

You can select a convenient monthly period when you will be making your Mercedes Benz monthly payments.

Other Mercedes Benz Monthly Payment Options

Other than the online payment option, Mercedes Benz Financial Services has other alternatives you can explore. Here’s a quick look at other available options.

AutoPay

The easiest and most convenient way for making your payments is with automatic monthly bank account deductions. With this option, you can rest knowing that your monthly payments will never delay. You can enroll in this option in three different ways:

  • At your Mercedes Benz Dealership.
  • Online by visiting mbfs.com.
  • Calling the Customer Service Center at 800-654-6222.

Mobile Apps

You can download My MBFS mobile App by going to Google Play on your Android phone or App Store on your iPad, iPhone or iPod Touch. Alternatively, you can go to mbfs.com/mobile to make your monthly payments from your mobile device. You will always receive push notifications whenever your bill is due, so you make arrangements to submit your payments on time.

Payment by Phone

The Pay by Phone service allows customers to pay for their purchases with their checking/savings account, credit, or debit card. 

Mercedes Benz Monthly Payment Questions and Answers

Is it possible to change the monthly due date on my account?

You can get the details on how to go about these changes by calling Client Care Services at 1-800-654-6222. You will also receive the information on the chargeable fee.

Can I cancel my AutoPay payment option?

If you enrolled in auto pay and then decided that you wanted to cancel it, there are several ways that you can go about doing that. If you’ve registered online, then the easiest way to cancel would be to enroll in autopay again, but this time uncheck the “auto pay” box when you’re enrolling.

You can also cancel AutoPay by calling MBFS at (800) 654-6222. Or you can also send a written letter to MBFS. Remember to use your MBFS account number when referencing. Send your letter by mail to the following address:

MBFS Client Care Center, 

AutoPay Department, 

P.O. Box 685, Roanoke, TX 76262. 

To ensure that your cancellation goes through, be sure to submit your request at least three days before the next scheduled payment day.

Is there a way of determining my payoff amount?

You can get information concerning your payoff on mbfs.com by calling the Automated Information Line at 1-800-654-6222 or through the Mobile Apps. Your local Mercedes Benz Dealer can also give you this information.

If you currently have the auto-pay feature on your account and need to trade in or pay off your vehicle, it is best to request or initiate a cancellation of the auto-pay option at least ten days before paying off or trading in your car. That will prevent the error in debiting the current month in error. 

What are the options for delivering monthly payments?

Mercedes Benz Financial Services has three options for ensuring that you get your monthly billing statements.

You can receive your eBill conveniently. That means that you can receive your statement at your email address. Another option is by using the traditional mailing services. As such, you will receive your monthly paper statement.

The last option works for clients enrolled on AutoPay. You will not receive the monthly billing statement since there will be an automatic deduction of the amount from your selected financial account.

What can I do when my initial monthly billing invoice does not arrive?

If your dealer did not send you a first payment envelope, you could obtain the First Payment Form here. Please fill out the form and return it to the address listed below with your initial monthly payment:

Mercedes Benz Financial Services USA LLC

P.O. BOX 5209

Carol Stream, IL 60197

Only use this form for first payments; you should use the information on your monthly invoice to make all subsequent payments.

Customer Service

Customer Care:

1-800-222-0100

1-800-367-6372

Takata Recall Hotline:

1-877-496-3691

Roadside Assistance:

1-800-367-6372

1-800-222-0100

Mercedes-Benz Financial Services:

1-800-654-6222

Connected Car Services:

1-800-367-6372

1-800-222-0100

Email Address: Email Link

Main Address:

Main Office – Customer Assistance Office
1 Mercedes-Benz Dr.
Sandy Springs, GA, 30328

Social Media Links

Instagram: www.instagram.com/MercedesBenzUSA/

Facebook: www.facebook.com/mercedesbenzusa

Twitter: twitter.com/mercedesbenzusa

Youtube: www.youtube.com/mbusa

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